For Students
Bell Schedules
FAQ
How to create your FACTS account & view grades
- Go to https://accounts.renweb.com/password/create?clientId=familyPortalCode.
-
Enter IH-NY as the district code and your IHC email (firstname.lastname@ihcschool.org) as the email address. Click Create Account.
-
Go to your Gmail and click on the link that is sent by FACTS Support.
-
Input your username as your IHC email address and create your password.
-
Log in using the credentials you just created.
How to change FACTS password
-
Go to FACTS Login Page and click "Forgot password?".
- Enter IH-NY as the district code and your username (which should be your IHC Email)
- If you receive an error "Could not find user associated with that username", visit the IT office for help.
- Go to your Gmail and click on the link that is sent by FACTS Support.
- Change your password!
How to change your Google password
-
Please go to the IT office, you cannot reset your Google password yourself.
My keyboard isn't typing the correct letters
-
Most likely, your keyboard language has been switched. This happens by accidentally hitting the shortcut for this (Ctrl + Spacebar).
-
Click on the time on the bottom right of your taskbar.
-
Click on Keyboard.
-
Select English (US) as your input method.
My screen is zoomed in/out
-
If only your Google Chrome is zoomed in, press "Ctrl" and "-" to zoom out. Press "Ctrl" and "+" to zoom in.
- If your OS is zoomed in (for example your taskbar is much larger/smaller), press "Ctrl + Shift" and "-" to zoom out. Press "Ctrl + Shift" and "+" to zoom in.